--- title: "Uninstalling Process Wholesale: what is removed and what stays" description: "Uninstalling Process Wholesale immediately deletes its discount configuration, settings, signup form setup and customer and order history. Process Wholesale does not remove customer tags or order tags from your Shopify store." type: concept plans: [All plans] keywords: [ uninstall, remove app, delete app, reinstall, data after uninstall, customer tags after uninstall, delete wholesale app, start over, ] questions: - "What happens when I uninstall Process Wholesale?" - "Are my wholesale discounts deleted when I uninstall Process Wholesale?" - "What stays in my Shopify store after uninstalling Process Wholesale?" - "If I reinstall Process Wholesale, will my setup come back?" - "Does uninstalling Process Wholesale remove customer tags?" - "Can support restore my data after I uninstall?" last_verified: 2026-11-11 order: 4 --- # Uninstalling Process Wholesale: what is removed and what stays When you uninstall Process Wholesale, the app immediately deletes almost all of its own records for your store: every discount you configured, your settings, your signup form setup and email templates, your plan record, and the customer and order history behind Analytics. Process Wholesale does not remove the data it wrote into your Shopify store, such as customer tags and the `processwholesale` order tag. If you reinstall later, Process Wholesale starts from an empty setup. **At a glance** - **Plan:** All plans - **Deleted by Process Wholesale:** Discount configuration, settings, signup form setup, email templates, customer and order history, plan record - **When:** Immediately on uninstall. There is no waiting period, and the app has no option to restore it. - **Not removed from Shopify by Process Wholesale:** Customer tags, the `processwholesale` order tag, draft orders and customer notes from signup - **After a reinstall:** You choose a plan again and set up discounts from the start > **Important:** Uninstalling Process Wholesale deletes the app's whole discount configuration, including flat discounts, tier discounts, loyalty discounts, price lists and cost plus markup discounts, at once. The app has no option to restore it, and reinstalling does not bring it back. Before you uninstall, write down your discounts and export each price list with **Export to CSV** on its edit page (see [How to import, update and export a price list with CSV](../discounts/price-list-csv-import.md)). ## What Process Wholesale deletes when you uninstall As soon as Shopify tells Process Wholesale that the app was uninstalled, the app deletes these records for your store: | Deleted | Includes | | -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Discount configuration | Flat discounts, tier discounts (quantity, cart value, cart quantity, loyalty), price lists and their prices, cost plus markup discounts, and the products, collections and variants each one applies to | | Settings | Everything on the **Settings** page, including discount settings, customer settings, net payment terms, checkout rules and hidden payment methods | | Signup form setup | Custom signup form fields and form settings | | Email templates | Your edited wholesale application emails | | Customer and order history | The app's copy of the customers and orders it recorded (wholesale or not) and their order lines, the data behind **Analytics** and at-risk customers, saved Quick Buy carts and recovery email history | | Store and plan records | Your store's record in the app and the plan record | | Sign-in sessions | The app's access to your store | Process Wholesale keeps two kinds of record after an uninstall: the progress of the **Quick guide** checklist on the Dashboard, and the records of price list CSV imports, including the rows of each uploaded CSV. When those services are turned on for the app, Process Wholesale also removes the store email from its mailing contact list and notifies the Ada setup assistant that the app was uninstalled. ## What stays in your Shopify store after uninstalling Process Wholesale makes no changes in your Shopify store when it is uninstalled, so it does not remove the data it wrote there: - **Customer tags.** Process Wholesale does not remove `B2B`, `B2B_Registeration` (spelled this way), `B2Bnetterms` or your discount tags from customers. Remove them in Shopify admin if you no longer need them. See [Customer tags and order tags used by Process Wholesale](../reference/customer-tags-reference.md). - **Order tags.** Process Wholesale does not remove the `processwholesale` order tag from orders. - **Draft orders.** Process Wholesale does not delete draft orders created by Quick Buy net payment terms. - **Customer notes.** Process Wholesale does not remove the business details that applicants entered in the signup form from the customer's note. Process Wholesale does not delete your Shopify customers, orders or products when it is uninstalled. ## What a reinstall starts from If you install Process Wholesale again after uninstalling, the app starts from an empty setup: - No plan is recorded, so the app opens Shopify's plan page until you choose a plan. - There are no discounts, price lists or saved settings. You create them again. - Analytics and at-risk customers start from zero. Orders placed before the reinstall are not loaded back in. - Customers who still have the `B2B` tag in Shopify are still wholesale customers. A customer who still has a discount tag receives that discount again once you create a discount with the same tag. - The **Quick guide** checklist on the Dashboard can show steps ticked from before the uninstall. ## Worked example of uninstalling and reinstalling Process Wholesale A store on the Enterprise plan has two flat discounts (`gold` and `silver`), a minimum order amount of 200, and 40 approved wholesale customers tagged `B2B` and `gold` or `silver`. The merchant uninstalls Process Wholesale. - The `gold` and `silver` discounts, the minimum order amount and the Analytics history are deleted at once. - Process Wholesale does not remove the tags `B2B` and `gold` or `silver` from the 40 customers in Shopify. - A month later the merchant reinstalls, chooses Enterprise again and creates a new flat discount with the tag `gold`. Customers who still have the `gold` tag receive it again. The minimum order amount has to be set again, and Analytics starts from the reinstall date. ## Frequently asked questions ### Are my wholesale discounts deleted when I uninstall Process Wholesale? Yes. Process Wholesale deletes all of its discount configuration immediately when it is uninstalled, and the app has no option to restore it. Export price lists and note your discounts before you uninstall. ### Does uninstalling Process Wholesale remove customer tags? No. Process Wholesale does not remove customer tags such as `B2B`, `B2B_Registeration` and your discount tags when it is uninstalled. Remove them in Shopify admin if you want them gone. ### If I reinstall Process Wholesale, will my setup come back? No. A reinstall starts with no plan, no discounts, no settings and no analytics history. Customer tags that are still in Shopify work again once you recreate discounts with the same tags. ### Can support restore my data after I uninstall? The deletion happens immediately on uninstall, and Process Wholesale has no option to restore what it deleted. Contact support before you uninstall if you have questions. ## Related articles - [Changing or canceling your Process Wholesale plan](change-or-cancel-your-plan.md) - [What data Process Wholesale stores and uses](data-and-privacy.md) - [Customer tags and order tags used by Process Wholesale](../reference/customer-tags-reference.md) - [How to import, update and export a price list with CSV](../discounts/price-list-csv-import.md)