Plans, account and data

• Process Wholesale plans and what each plan includes

  Process Wholesale has three plans: Starter, Enterprise and Professional. Each adds discounts and features. Prices are shown on Shopify's plan page, opened from Plan in the app.

• Changing or canceling your Process Wholesale plan

  Change your Process Wholesale plan from Plan in the app, which opens Shopify's plan page. Downgrading keeps your discounts and settings saved, but features above the new plan are not available.

• Uninstalling Process Wholesale: what is removed and what stays

  Uninstalling Process Wholesale immediately deletes its discount configuration, settings, signup form setup and customer and order history. Process Wholesale does not remove customer tags or order tags from your Shopify store.

• What data Process Wholesale stores and uses

  Process Wholesale stores your store details, wholesale settings, and basic customer and order data to run wholesale pricing and analytics. It uses outside services for email, support chat and error reports.

• Ada, the setup assistant in Process Wholesale

  Ada is an AI setup assistant inside the Process Wholesale app. You describe your wholesale program on the Ada card on the Dashboard, or answer a few questions, and the card sends your request to the Ada chat widget.

• Languages supported by Process Wholesale

  The Process Wholesale admin is in English, French, Spanish, German and Italian. Storefront blocks and checkout messages also cover Norwegian, Portuguese and Swedish. Text you type yourself is not translated.

• How to get help with Process Wholesale

  Get help with Process Wholesale from the Support page in the app: send a message in the support chat, book an onboarding call, or open the help center. The chat is also available on every app page.