Process Wholesale blocks missing from the theme editor
When a Process Wholesale block is missing from the Shopify theme editor, the most common cause is a theme that is not Online Store 2.0, or a template where that block cannot go. Process Wholesale blocks appear under Add block > Apps only in sections that accept app blocks, only on the templates each block supports, and only on plans that include the block. Hide price is an app embed, so it is under Theme settings > App embeds, not under Add block.
Quick checks, in order of likelihood
- Is the theme an Online Store 2.0 theme?
- Are you on the right template type for the block (see the table in "The block is not offered on this template")?
- Are you looking for an app embed among blocks, or the reverse?
- Does your plan include the block?
- Does the section you selected accept app blocks?
- After adding the block, did you select Save in the theme editor?
The theme is not Online Store 2.0#
Process Wholesale is compatible only with Online Store 2.0 themes. Its blocks are app blocks for JSON templates, and Hide price is an app embed. A vintage theme offers neither.
How to confirm: In the theme editor, select Add block in a section of a product or page template. If there is no Apps tab anywhere, the theme does not support app blocks.
Fix: Use an Online Store 2.0 theme, or ask your theme developer to update the theme to JSON templates.
The section does not accept app blocks#
Even in an Online Store 2.0 theme, some sections do not accept app blocks.
How to confirm: Add block in that section has no Apps tab, while another section has one.
Fix: Add the block to a section that accepts app blocks. For the Product Wholesale block, use the main product information section. For a page template, use a section whose Add block menu has an Apps tab.
The block is not offered on this template#
Each Process Wholesale block can be added only to certain template types, including their alternate templates (for example page.wholesale).
| Block | Templates |
|---|---|
| Product Wholesale | Product |
| Quick Buy | Page |
| Wholesale Signup Form | Page, collection, home page, product |
| Wholesale Custom Signup | Page, collection, home page, product |
| Lock Content Redirect | Page, collection, product |
| B2B Redirect Block | Customer account page (legacy customer accounts) |
| Hide price | App embed, for the whole theme |
Fix: Switch the template in the template selector at the top of the theme editor. For example, Quick Buy is not offered on a product template: create a page, give it a page template, and add Quick Buy there. See How to set up the Quick Buy wholesale order form.
Looking for an app embed among blocks, or the reverse#
Hide price is the only Process Wholesale app embed. It is switched on under Theme settings > App embeds and never appears under Add block. All other Process Wholesale items are app blocks, which appear under Add block > Apps and never under App embeds.
Fix: For Hide price, open Theme settings > App embeds in the theme editor and switch on Hide price. Or use the Hide price link in Process Wholesale under Settings > Customer settings, which opens that panel. See How to hide prices from customers who are not wholesale.
The plan does not include the block#
Some blocks are offered only on certain plans. On other plans they are not listed in the theme editor, or they show nothing on the storefront.
| Block | Plans that include it |
|---|---|
| Hide price | Professional |
| Lock Content Redirect | Enterprise or Professional |
| Wholesale Custom Signup | Enterprise or Professional |
| B2B Redirect Block | Enterprise or Professional |
| Quick Buy | Enterprise or Professional |
| Product Wholesale, Wholesale Signup Form | All plans |
How to confirm: Check your plan under Plan in Process Wholesale. On the Dashboard, a card with a lock icon and an Unlock link is not included in your plan.
Fix: Upgrade under Plan. Current prices are shown on the Shopify plan page that opens from Plan. On Enterprise, the Hide price card on the Dashboard shows Enable, but the Hide price app embed is listed in the theme editor only on Professional.
The Dashboard shows OFF although the block is installed#
The App Status cards on the Process Wholesale Dashboard read your published theme's saved files. A card shows OFF in these cases even when you added the block:
- The block is in a theme that is not published. Only the live theme is checked.
- The theme editor change was not saved.
- The block or its section is hidden. A hidden block, or a block inside a hidden section or group, counts as off.
- The Product Wholesale block is on an alternate product template only. The Product block card checks the default product template. Add the block to the default product template too if you want the card to show ON.
- The signup form or Quick Buy block is on a template that is not a page. The Signup form and Quick buy cards check page templates only. A Wholesale Signup Form or Wholesale Custom Signup block on the home page, a collection or a product page works but reads OFF.
- The theme has a very large number of templates. The cards check up to 1,250 page, product, collection and customer account template files. A block in a template beyond that reads OFF.
- Process Wholesale could not read the theme. Then every block in the theme reads OFF. Reload the Dashboard later.
Fix: The card is information only. When the block shows on the storefront for the right customer, the feature works. See The Process Wholesale dashboard and App Status explained.
The block is visible in the theme editor but not on the storefront#
Most Process Wholesale blocks show something only to certain visitors. Test while logged in as the right kind of customer, in a private browser window.
| Block | What the theme editor shows | Who sees it on the storefront |
|---|---|---|
| Product Wholesale | Three example tables with sample rows | Logged-in customers with a tag containing b2b who have a discount tag for that product. Guests see nothing. |
| Quick Buy | The order form with a warning that discounts are not applied in the theme editor. On Starter: "Please upgrade your plan to access this feature." | Logged-in customers tagged B2B see the form. Guests and others see the signup form or a lock screen; pending customers see the pending message. On Starter nothing shows. |
| Wholesale Signup Form, Wholesale Custom Signup | The form | Everyone sees the form, except logged-in B2B customers (who see "You are logged into your wholesale account") and pending customers (who see the pending message). |
| Lock Content Redirect | Nothing; it never redirects in the theme editor | It has no visible content. It sends visitors without access to the Redirect URL. |
| B2B Redirect Block | Nothing | It has no visible content. It redirects logged-in customers with a tag containing b2b from the account page, at most once every 12 hours per browser, when a Redirect URL is saved in Settings > Customer settings. |
| Hide price | Nothing | It hides prices from visitors without a tag containing b2b, only when Hide prices and buy buttons from non-B2B customers is also checked and saved in Process Wholesale. |
Also check that the product, page or collection you open on the storefront uses the template where you added the block.
For the Product Wholesale block specifically, see Wholesale prices not showing on the storefront.