Troubleshooting
- Wholesale discount not applying at checkout
When a Process Wholesale discount does not apply at checkout, the customer is usually not logged in or is missing the B2B tag or the exact discount tag. Other causes: product selection, plan, tag priority, thresholds, loyalty timing and missing cost or price list prices.
- Wholesale prices not showing on the storefront
When Process Wholesale prices do not show on the storefront, the usual cause is expected behavior: the Product Wholesale block adds a table under the retail price on product pages only, for logged-in customers with a discount tag. Fixes for each case.
- Wholesale signup form not working
When the Process Wholesale signup form does not show, will not submit or applicants do not appear in Pending, the most common cause is a form that does not match the store's Shopify customer account type. Check Settings > Customer accounts first.
- Wholesale emails not being received
If Process Wholesale wholesale emails are not arriving, check the setting for that email in Settings > Customer settings, the action that sends it, and your spam folder. The new application alert goes to your Shopify store email from alerts@processwholesale.com.
- Process Wholesale blocks missing from the theme editor
Process Wholesale blocks are missing from the Shopify theme editor when the theme is not Online Store 2.0, the template or section does not accept app blocks, the plan does not include the block, or the item is an app embed. Fixes for each case.
- Checkout problems for wholesale customers
Fixes for Process Wholesale checkout problems: minimums not enforced or hitting the wrong customers, missing shipping options, payment methods still showing, net terms not offered, Force Payment Terms blocking checkout, tax, and message language.
- Price list CSV import problems
Fixes for Process Wholesale price list problems: CSV files rejected, rows unmatched, imports that will not start or seem stuck, prices 1,000 times too small, wrong checkout prices, and products missing from a list.
- Quick Buy problems and fixes
Fixes for the Process Wholesale Quick Buy order form: block missing or asking to upgrade, form not visible, products missing, prices that differ from checkout, quantities that stop, lost orders, net terms and Buy again.
- Why wholesale analytics differ from Shopify reports
Process Wholesale analytics count only orders that received a Process Wholesale discount, from install onward, at the order total Process Wholesale recorded, without subtracting refunds or cancellations. That is why the numbers differ from Shopify reports.